To help us move forward, we conducted user studies in the research lab for two days.
We worked with Lauren, the UX Research intern, to design a test plan for the two day study we held in the research lab. In our test plan, we outlined the research goals and questions we sought to answer. We chose to make use of paper prototypes instead of digital mockups because we knew we could get more candid feedback that way from participants. We did not want them to hold off on critiquing our work because it might look like it's in a polished or finished state. Getting to observe and help with the user studies was a valuable experience.
While Lauren walked the participants through the tasks, we took notes on the other side. We transcribed the interviews, detailing people's preferences for personalization, layout, navigation, and more.