Uniquely is a concept for a mobile service that makes use of chatbot and AR technology to help customers of Construction Junction win at playing finders keepers.
My teammates and I were asked to design a mobile service that makes use of two new emerging technologies for a mock client with a product-oriented business. The proposed service should help drive customer satisfaction and sales in a novel way. We started by researching Construction Junction to understand the structure of its operations as well as its history and values. We created stakeholder maps to visualize the way value flows between donors, employees, customers and more. In conducting on-site research at the warehouse, we learned about the issues that exist in the current shopping experience.
We decided to create a mobile service that gives customers the ability to browse and shop for items remotely. The conversational chatbot guides the shopping experience, pulling up item recommendations that best match the customer’s needs. The inventory updates in real-time, showing people what’s available minute by minute. With the AR Home Preview feature, customers have the ability to see what an item looks like in their home. They no longer have to travel two or three hours to the warehouse and take home an item that doesn’t match the exact dimensions or look and feel of the space.
To conclude the project, we presented a high fidelity prototype of the mobile service along with its uses cases and product roadmap to a group of mock investors.
Team: Nishchala Singhal, Lu Yang / Duration: 4 Weeks, Interaction Design Studio II
Contributions: User Research, Wireframes, Storyboards, Mockups, Prototypes